Stakeholders

In order to optimize stakeholder management methodologies, in 2019, Bondalti revisited the process of identification and prioritization of its main groups of stakeholders. The project gave rise to the new Matrix of Stakeholders of Bondalti, which ranks the different groups according to their influence, their dependence vis-à-vis Bondalti (and vice-versa), as well as the responsibility of the Organisation towards them.

Based on the Matrix of Stakeholders and specific selection criteria by group of stakeholders, the most relevant entities for Bondalti are identified and invited to participate in a survey carried out every two years. This survey is an important management tool, allowing the analysis of the external context but also to measure stakeholders’ perception of Bondalti’s performance as organisation, as well as their needs and expectations. Based on the results of the survey, improvement opportunities are identified, and an Engagement Plan is established with each group of stakeholders.